Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world.

By: Blackshaw, PeteMaterial type: Text

TextPublication details: 2008 Edition: .NADescription: 193pISBN: 978-0-385-52272-4Subject(s): Management and Social Sciences | Management and Social Science

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
BOOKS	UITU	658.812 BLA (Browse shelf(Opens below))	Available		Q15378

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