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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world.

Blackshaw, Pete.

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. - NA - 2008 - 193p.

978-0-385-52272-4


Management and Social Sciences


Management and Social Science