Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. (Record no. 17109)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00517nam a2200169Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | aQ15378 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220803s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-0-385-52272-4 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Blackshaw, Pete. |
| 245 #0 - TITLE STATEMENT | |
| Title | Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | .NA |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 193p. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Management and Social Sciences |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Management and Social Science |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | Books |
| Koha item type | BOOKS |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UITU | UITU | 12/15/2020 | Paramount Publishing Enterprises | 658.812 BLA | Q15378 | 08/02/2022 | 08/02/2022 | BOOKS |