| 000 | 00495nam a2200169Ia 4500 | ||
|---|---|---|---|
| 001 | aQ15359 | ||
| 008 | 220803s9999 xx 000 0 und d | ||
| 020 | _a0-07-060100-3 | ||
| 100 | _a Bacal, Robert. | ||
| 245 | 0 | _aPerfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation | |
| 250 | _a.NA | ||
| 260 | _c2005 | ||
| 300 | _a222 | ||
| 600 | _aManagement and Social Sciences | ||
| 650 | _aManagement and Social Science | ||
| 942 |
_bBooks _cBK |
||
| 999 |
_c17090 _d17090 |
||