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|---|---|---|---|
| 001 | aQ15295 | ||
| 008 | 220803s9999 xx 000 0 und d | ||
| 020 | _a0-07-059042-7 | ||
| 100 | _a Carlaw, Peggy | ||
| 245 | 4 | _aThe big book of customer service training games | |
| 250 | _a.NA | ||
| 260 | _c1999 | ||
| 300 | _a209 | ||
| 600 | _aManagement and Social Sciences | ||
| 650 | _aManagement and Social Science | ||
| 942 |
_bBooks _cBK |
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| 999 |
_c17026 _d17026 |
||