000 00420nam a2200169Ia 4500
001 aQ13035
008 220803s9999 xx 000 0 und d
020 _a978-81-317-2540-5
100 _a Peelen, Ed
245 0 _aCustomer Relationship Management
250 _a.NA
260 _c2005
300 _a433
600 _aManagement and Social Sciences
650 _aManagement and Social Science
942 _bBooks
_cBK
999 _c14766
_d14766