000 00468nam a2200169Ia 4500
001 aQ12306
008 220803s9999 xx 000 0 und d
020 _a978-93-325-5185-5
100 _a Summers Donna C. S.
245 0 _aQuality Management: creating and sustaining organizational effectiveness
250 _a2nd
260 _c2016
300 _a574
600 _aManagement and Social Sciences
650 _aManagement and Social Science
942 _bBooks
_cBK
999 _c14037
_d14037