TY  - BOOK
AU  -  Blackshaw, Pete. 
TI  - Satisfied Customers Tell Three  Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world
SN  - 978-0-385-52272-4
PY  - 2008///
KW  - Management and Social Sciences
KW  - Management and Social Science
ER  -