Blackshaw, Pete.  <br/><br/>
Satisfied Customers Tell Three  Friends, Angry Customers Tell 3,000: running a business in today's consumer-driven world. 

 - NA 
 -  2008 
 - 193p. 
<br/><br/><label>ISBN: </label>978-0-385-52272-4 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management and Social Sciences
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and Social Science