Bacal,  Robert. <br/><br/>
Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation 

 - NA 
 -  2005 
 - 222 
<br/><br/><label>ISBN: </label>0-07-060100-3 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management and Social Sciences
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and Social Science