Carlaw, Peggy  <br/><br/>
The big book of customer service training games 

 - NA 
 -  1999 
 - 209 
<br/><br/><label>ISBN: </label>0-07-059042-7 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management and Social Sciences
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and Social Science