Allen, Derek R. <br/><br/>
Customer Satisfaction Research management. 

 - NA 
 -  2005 
 - 248p. 
<br/><br/><label>ISBN: </label>978-81-297-1134-6 
<br/><br/><label>Subjects--Personal Names: </label><br/>Management and Social Sciences
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and Social Science